Shipping policy
Fernville Creations currently ships within the United States.
We carefully prepare and pack orders before shipping. Processing times may vary by product, particularly for personalized, custom, or made-to-order items. We will note any extended production time in the product listing when applicable.
Shipping rates
Fernville Creations uses weight-based Standard Shipping for U.S. orders. The shipping charge is calculated from the total package weight and displayed at checkout before payment.
- Up to 0.75 lb — $6.50
- 0.76–2 lb — $8.50
- 2.01–4 lb — $11.95
- 4.01 lb and over — $15.95
Estimated carrier transit time is 3–5 business days after we process your order and transfer it to the carrier.
Fernville Creations may ship using USPS, UPS, FedEx, or another appropriate carrier based on destination, package size, service availability, and cost. We provide tracking information when your order ships.
Processing and order preparation
Fernville Creations products are made or finished to order. Processing times may vary by item and order volume.
Personalized and custom orders may require additional processing time.
If your order includes multiple items, we may ship them together once all items are ready, unless otherwise noted.
Tracking
When tracking is available, you will receive tracking information after your order has shipped.
Please allow time for the carrier to update tracking information after the shipping label has been created.
Delivery delays
Once an order has been transferred to the shipping carrier, delivery timing is outside the direct control of Fernville Creations.
Carrier delays may occur due to weather, holidays, high shipping volume, service disruptions, or other circumstances beyond our control.
Estimated delivery dates are not guaranteed.
Incorrect shipping addresses
Please review your shipping address carefully before submitting your order.
Fernville Creations is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided at checkout.
If you notice an address error before your order ships, contact us as soon as possible at fernvillecreations@gmail.com.
Lost or missing packages
If your tracking information shows a package is delayed or missing, please contact us so we can help determine the next step.
If tracking shows the package as delivered but you have not received it, please first check with household members, neighbors, and your local carrier.
Damaged shipments
If your order arrives damaged, please contact us within 2 days of delivery at fernvillecreations@gmail.com and include photos of the item and packaging, if possible.
We will review the issue and work with you toward an appropriate resolution.
Returns
We handle returns according to our Refund Policy. Please review that policy before sending any item back.
Contact
For shipping questions, contact:
Fernville Creations
fernvillecreations@gmail.com