Refund policy

We offer a 10-day return policy, meaning you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unwashed, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To request a return, contact us at fernvillecreations@gmail.com. If we accept your return, we will provide instructions on how and where to send your package. We will not accept items sent back without first requesting a return.

Unless the return is due to an item that arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

You can always contact us with return questions at fernvillecreations@gmail.com.

Damages and issues
Please inspect your order upon receipt. If your item arrives damaged, defective, or incorrect, contact us within 2 days of delivery so we can evaluate the issue and make it right. Please include photos of the item and packaging when possible. We cannot consider damage, defect, or incorrect-item claims submitted more than 2 days after delivery.

Exceptions / non-returnable items
Personalized items, custom orders, special-order products, and gift cards cannot be returned unless they arrive damaged, defective, or incorrect. Please get in touch with us if you have questions about a specific item.

Sale items and gift cards are final sale and cannot be returned.

Seasonal and holiday merchandise is final sale and cannot be returned or exchanged.

Exchanges
We do not process direct exchanges. The fastest way to receive a different item is to return the eligible item according to the policy above and place a separate order for the new item.

Refunds
We will notify you once we receive and inspect your return and let you know whether the refund has been approved. If approved, we will issue the refund to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

Original shipping charges are non-refundable unless the return is due to an item that arrived damaged, defective, or incorrect.

If more than 15 business days have passed since we approved your return and you have not received your refund, please get in touch with us at fernvillecreations@gmail.com.